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Privacy Policy
Are you concerned about how your personal data is handled in this webshop? Then you have come to the right place.
Below, you can read how we at Akupunkturutstyr AS process personal data, as well as information about your rights as a registered user with us. We hope you find what you are looking for here. You are, of course, also welcome to contact us if you have any questions about how we process your data. We value security and transparency in this area and take your inquiries seriously.
Data Controller
Name: Akupunkturutstyr AS
Contact person: Erik Vinje Olbjørn
Phone: +47 48102893
Email: info@acuneedle.shop
Address: Havneveien 9, 3132 Husøysund, Norway
Why do we process personal data?
We collect and process personal data in order to provide visitors to our website with the services and products they request. We also aim to offer better and more relevant content to each individual customer, as well as to build strong and long-term relationships with our existing customers.
When do we process personal data?
Below is an overview of when and how we process personal data. Please note that all processing is based on consent, except for data collected during purchases, where certain information is required to complete the transaction. In such cases, the legal basis is contract fulfillment.
Newsletter
Where: Webshop newsletter
Data stored: Email address
Purpose: To send newsletters
Retention period: Until you unsubscribe or request deletion
Legal basis: Consent
Security: Stored on a secure server. Contact us for further details.
Purchases in the webshop
Where: Checkout
Data stored: First name, last name, phone number, email, street address, postal code, city, product name, quantity, selected shipping option, selected payment method, and price. Personal identification numbers are only required for financing services and are not stored in the webshop.
Purpose: To process orders, deliver goods, issue invoices, and contact the buyer if necessary. Data may also be used for accounting purposes.
Retention period: Stored in accordance with accounting regulations, typically for 10 years after the end of the financial year. If extended warranty applies, data may be stored longer.
Legal basis: Contract fulfillment and legal obligations
Security: Stored on a secure server
Contact forms / customer inquiries
Where: Contact form
Data stored: Name, phone number, email, and message
Purpose: To respond to inquiries and maintain communication history
Retention period: As long as necessary to respond to the inquiry
Legal basis: Consent
Security: Stored on a secure server
Customer account
Where: "My Account"
Data stored: Name, address, phone number, password, email
Purpose: To create and manage a customer account and order history
Retention period: Until deletion is requested
Legal basis: Consent
Security: Stored on a secure server
Cookies
This webshop uses cookies to improve user experience. Cookies are used to manage your shopping cart and preferences. If cookies are disabled in your browser, parts of the website may not function properly.
Legal basis for processing
Akupunkturutstyr AS processes personal data primarily based on consent, with the exception of purchase-related data, which is processed based on contract necessity and legal accounting requirements.
Processing outside the EU/EEA
Some data may be processed outside the EU/EEA by third-party providers. Such processing is conducted in accordance with applicable data protection regulations and approved mechanisms.
Your Rights
Access to your data
You have the right to access the personal data we hold about you.
Correction of data
You have the right to correct inaccurate personal data.
Deletion of data
You have the right to request deletion of your personal data, unless legal obligations require retention.
Restriction of processing
You may request that processing of your data be limited.
Data portability
You have the right to receive your data in a structured, commonly used, machine-readable format and transfer it to another provider.
Withdrawal of consent
You may withdraw your consent at any time.
Complaints
If you are dissatisfied with how your data is handled, you may contact us at info@acuneedle.shop. You also have the right to lodge a complaint with the Norwegian Data Protection Authority.
